F.A.Q.

MOSH isn’t your average optical store.

We are a private optical studio that is open by appointment only on Tuesdays, Wednesdays, Fridays and Saturdays. We are unable to accommodate walk-ins. An appointment assures you get quality time with Sara during your visit along with every bit of her 25+ years of knowledge, style and attention to detail. Your time is valuable and we want you to have the personalized atelier experience you deserve.

If you aren’t sure about which appointment length to book, choose the longer one. Time flies when we’re having fun! Whichever appointment you choose, know that it's bound to be a delightful blend of professionalism and fun.

We look forward to seeing you.

We are the anti-online store. We believe that an in-person experience ensures the best fitting eyewear, greatest value and the most fun!

Eyewear is all about the millimeters and a superior fit is essential to a stellar looking pair of eyewear. Frames are like a designer suit: if it’s not tailored well, it’s not going to look good regardless of how much it cost.

We’ve got over 25 years of experience and specialized expertise through our framemaking talents. We care about making a long-term relationship with you, not just a one time sale. Your eyewear will require maintenance and servicing throughout their life and you can always count on us for assistance.

We use Shamir, Essilor, Zeiss, Rodenstock, Kodak and Centennial lenses. Our lens products have been carefully researched and tested to help us choose the best one for you. We also have our own on-site lens edging lab and workshop to ensure the best quality work.

We do not. However, we work closely with some great optometrists in the city and are happy to recommend them to you.

You don’t need a prescription to shop for eyewear. We can help you choose a super awesome frame and take all of the detailed measurements we need. Then, once you get your prescription you can email us a copy and we can get lenses started.

Yes. We have our own exclusive eyewear collection called MOSHdesigns. You can create your own custom pair by selecting any one of our available shapes and then choosing the colour (there are 400+), finish and various other add-ons.

No. We require in-person viewings and consultations for our MOSHdesigns. Perhaps a visit to Vancouver is in your future?

Bespoke starts as something that doesn’t exist in the world yet. It is created from your mind, concept, idea, design: it is then “(be)spoken” into reality. Unlike an off-the-rack or made-to-measure custom piece, a bespoke item considers every angle, line and detail through multiple consultations and fittings.

No. Due to their time intensive nature, we are not set up to offer full bespoke services.  

We have our own exclusive eyewear collection called MOSHdesigns. You can create your own custom pair by selecting any one of our available shapes and then choosing the colour (there are 400+), finish and various other add-ons so you may find this process gets you close what you were perhaps looking for.

Book an appointment to come in and see us. Sara truly is an optical wizard and can find an amazing frame for you.

No. We work exclusively in acetate plastic.

No. We do not offer replication services.

But email us a picture; our shape catalogue is vast and we may have something similar in our own exclusive MOSHdesigns eyewear collection.

Yes.  Contact us with your design and time requirements and we can see if it’s a piece we can make.

No. We are not set up for mass production so you will need to source a manufacturing facility if you want to get into designing a collection to sell wholesale to other retailers. There are large optical trade fairs around the world that are good for connecting with industry contacts and manufacturing companies.